Frequently Asked Questions

Everything you need to know about our comfort-first footwear.

How do I determine the right shoe size?

We recommend using our printable size guide available on each product page. Rockport shoes generally run true to size, but if you are between sizes, we suggest ordering the larger size for the most comfortable fit.

What is your return policy?

We offer a 30-day return policy for unworn merchandise in its original packaging. Please use our online returns portal to generate a prepaid shipping label for a seamless process.

Are Rockport shoes waterproof?

Many of our styles feature Hydro-Shield® technology, which uses waterproof leathers and seam-sealing. Look for the 'Waterproof' tag in the product description to identify these specific styles.

How long does shipping take?

Standard shipping typically takes 5-7 business days within the continental U.S. We also offer expedited 2-day and overnight shipping options at checkout for an additional fee.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Klarna for interest-free installment payments.

How do I care for my leather shoes?

To maintain the longevity of your shoes, we recommend cleaning them with a damp cloth and using a high-quality leather conditioner. For suede styles, use a specialized suede brush to remove surface dirt.